Queue Management System

Experience our advanced digital queue system designed for superior customer satisfaction, reduced wait times, and increased sales.

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Uniconnect Systems Queue Management System

Integrating Queue Management and Digital Signage
  • Access the solution & gracefully manage queues from any mobile, tablet or computer, in use by the admin or any sub-user, via Intranet/Internet.
  • Generate customized tokens as per the service to be availed & automatically populate queues at the service counters.
  • Recall no show tokens of customers who may have, for whatsoever reasons, missed their token call earlier.
  • Play any media content like images, videos, etc. suitable for brand promotion, alongside customized queuing data.
  • This allows to obtain user’s confidence and trust, even if waiting time total elimination is impossible: every service needs a while in order to be completed.Nevertheless, queuing users or customers lose their temper when they get bored or when they think they are wasting their time; in these cases, customers usually blame the company that is providing the service for their frustration.
  • With a queue management system with digital signage, people are entertained, letting them perceive a shorter waiting time; furthermore, they are supplied with useful information, aimed to the specific audience and to the service they are waiting for, improving the subsequent interaction with the personnel and making the service itself faster… and, more than everything else, improving the perceived effectiveness of the service and overall satisfaction.

Advantages of Implementing a Queue Management System

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Reduced waiting Time

Our Queue Management System optimizes customer flow, reducing wait times and minimizing congestion in lobbies and waiting areas, even during peak periods.

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Minimize Customer Uncertainty

Our Queue Management System keeps customers informed and engaged with real-time updates through notifications and messages, effectively managing their expectations.

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Improved staff productivity

Our Queue Management System provides staff with timely information, enhancing their ability to delight customers and boosting overall productivity.

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Enhance Customer Experience

Our Queue Management System boosts customer satisfaction by showcasing ticket and counter information on digital signage in waiting areas.

Discover the Future of Customer Flow Management With Uniconnect!

Ready to elevate customer experiences? Embrace a more efficient and customer-centric approach with Uniconnect Systems.

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Personalize the Customer Journey for an Exceptional Experience

Uniconnect System’s Smart Queue System is designed to deliver an outstanding customer experience with minimal wait and service times. With this system, customer data and transaction information are displayed on your service agent’s screen, allowing them to:

  • Greet customers personally by name instead of as numbers.
  • Gain comprehensive insights into customer needs and trends.
  • Cross-sell other products based on customer profiles and history.
  • Encourage customer feedback through various Omni-Channel options, including CEM Mobile, in-branch feedback panels, SMS, website, and self-service kiosks.

Monitor & Control Your Business Performance and Branches in Real-Time

Uniconnect System’s advanced Business Intelligence system allows you to easily monitor and control smart branches from a central location. Access comprehensive insights and analytics from your head office to enhance performance, boost customer satisfaction, and optimize resources.

  • Remotely manage and update digital signage content.
  • Respond quickly to urgent queuing and customer concerns.
  • Receive instant notifications for critical issues.
  • Track branch, service, and employee performance.
  • Make informed decisions with customer feedback data.